Privacy Policy
1. Identification.
1.1. The Walker Tours LLC (hereinafter, TWT); with EIN 37-2091569; registered office at 8 the green STE B, Dover, 19901, DELAWARE, United States of America; telephone +1 786 761 7802 (WhatsApp only); and email address info@thewalkertours.com; is the owner of the website located at the Internet address https://galleriaborghese-tickets.org/ and of its social media accounts (hereinafter, the Website).
1.2. TWT is the owner of the following social media accounts:
1.3. Any person who accesses this Website (hereinafter, the User) declares that they have reached the minimum legal age required to provide consent in relation to information society services.
1.4. By accessing this Website, the User expressly accepts all clauses of the legal notice, this privacy policy, and the cookie policy, as well as any specific conditions applicable to the use of certain services. If the User does not accept any of these clauses, they must refrain from accessing this Website.
2. Processing of personal data as data controller.
2.1. Below is extended information regarding the different data processing activities carried out by TWT as data controller.
| Processing related to telephone calls. | |
|---|---|
| Who is responsible for processing your data? | TWT (more information in section 1.1). |
| For what purpose do we process your personal data? | We process the information you provide, or authorize access to, for the purpose of managing your ticket purchase (right of access and complementary services) for the tours offered on this Website and to send you communications related to our services via phone calls, emails, WhatsApp messages, or SMS. |
| How long will we keep your data? | Personal data will be retained while the matter addressed in your call is being managed, or for the minimum time necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | The legal basis for processing your data is your freely given consent or, where applicable, the necessity to satisfy legitimate interests pursued by the data controller. |
| To whom will your data be disclosed? | Data will not be disclosed to third parties, except with prior authorization, legal obligation, or where strictly necessary to fulfill the purpose. |
| What rights do you have when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, and rights of access, rectification, erasure, and portability of your data, as well as the right to restriction of and objection to processing, and the right not to be subject to decisions based solely on automated processing, where applicable (more information in section 5). |
| What data are you required to provide? | You are not required to provide any data to contact us via telephone calls. |
| Processing related to emails. | |
|---|---|
| Who is responsible for processing your data? | TWT (more information in section 1.1). |
| For what purpose do we process your personal data? | We process personal data for the purpose of managing the matters indicated in your email. |
| How long will we keep your data? | Personal data will be retained while the matter indicated in your email is being managed, or for the minimum time necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | The legal basis for processing your data is your freely given consent. |
| To whom will your data be disclosed? | Data will not be disclosed to third parties, except with prior authorization, legal obligation, or where strictly necessary to fulfill the purpose. |
| What rights do you have when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, and rights of access, rectification, erasure, and portability of your data, as well as the right to restriction of and objection to processing, and the right not to be subject to decisions based solely on automated processing, where applicable (more information in section 5). |
| What data are you required to provide? | You are not required to provide any data to contact us via email. |
| Processing related to participation on social media. | |
|---|---|
| Who is responsible for processing your data? | TWT (more information in section 1.1). |
| For what purpose do we process your personal data? | We process the information you provide, or authorize access to, for the purpose of managing contacts on social media. |
| How long will we keep your data? | The personal data you provide will be retained while your communication is being managed, or for the minimum time necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | The legal basis for processing your data is your freely given consent. |
| To whom will your data be disclosed? | Data will not be disclosed to third parties, except with prior authorization, legal obligation, or where strictly necessary to fulfill the purpose. |
| What rights do you have when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, and rights of access, rectification, erasure, and portability of your data, as well as the right to restriction of and objection to processing, and the right not to be subject to decisions based solely on automated processing, where applicable (more information in section 5). |
| What data are you required to provide? | You are not required to provide any data to contact us via social media. |
| Processing related to ticket booking. | |
|---|---|
| Who is responsible for processing your data? | TWT (more information in section 1.1). |
| For what purpose do we process your personal data? | We process the information you provide, or authorize access to, for the purpose of managing your ticket purchase (right of access and complementary services) for the tours offered on this Website and to send you communications related to this management via phone calls, emails, WhatsApp messages, or SMS. |
| How long will we keep your data? | Personal data will be retained while your ticket booking is being managed, or for the minimum time necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | Data will not be disclosed to third parties, except with prior authorization, legal obligation, or where strictly necessary to fulfill the purpose, such as communication with the monument manager. |
| To whom will your data be disclosed? | Data will not be disclosed to third parties, except by legal obligation or with your prior authorization. |
| What rights do you have when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, and rights of access, rectification, erasure, and portability of your data, as well as the right to restriction of and objection to processing, and the right not to be subject to decisions based solely on automated processing, where applicable (more information in section 5). |
| What data are you required to provide? | Fields in the form marked as mandatory must be completed for security reasons; if these fields are not completed, the information request cannot be submitted. |
| Processing related to information requests. | |
|---|---|
| Who is responsible for processing your data? | TWT (more information in section 1.1). |
| For what purpose do we process your personal data? | We process the information you provide, or authorize access to, for the purpose of managing your information request. |
| How long will we keep your data? | Personal data will be retained while your ticket booking is being managed, or for the minimum time necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | The legal basis for processing your data is the necessity to apply pre-contractual measures at the request of the data subject. |
| To whom will your data be disclosed? | Data will not be disclosed to third parties, except by legal obligation or with your prior authorization. |
| What rights do you have when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, and rights of access, rectification, erasure, and portability of your data, as well as the right to restriction of and objection to processing, and the right not to be subject to decisions based solely on automated processing, where applicable (more information in section 5). |
| What data are you required to provide? | Fields in the form marked as mandatory must be completed for security reasons; if these fields are not completed, the request to keep you informed cannot be submitted. |
3. Social media.
3.1. When the User accesses TWT’s social media accounts, they accept the processing of their personal data by those platforms in accordance with their respective privacy policies:
4. Warranty.
4.1. The User warrants that the data provided are true, accurate, complete, and up to date, and shall be responsible for any direct or indirect damage or loss that may result from a breach of this obligation.
4.2. Where the data provided belong to a third party, the User warrants that they have informed said third party and obtained their authorization to provide their personal data to TWT.
5. Rights
5.1. The rights available to the User as a data subject include:
- Right of access: the right to obtain confirmation as to whether or not personal data concerning them are being processed and, where that is the case, access to the personal data.
- Right to rectification: the right to obtain without undue delay the rectification of inaccurate personal data concerning them and to have incomplete personal data completed, including by means of a supplementary statement.
- Right to erasure: the right to obtain without undue delay the erasure of personal data concerning them.
- Right to restriction of processing: the right to obtain restriction of processing of personal data.
- Right to data portability: the right to receive the personal data concerning them in a structured, commonly used and machine-readable format and to transmit those data to another controller without hindrance.
- Right to object: the right to object at any time, on grounds relating to their particular situation, to the processing of personal data concerning them.
- Automated individual decision-making, including profiling: the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning them or similarly significantly affects them.
- Right to withdraw consent: the right to withdraw consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
5.2. The User may exercise their rights before TWT by sending a written request to dpo@thewalkertours.com.
Consent for the use of cookies.
To ensure our website functions properly, we use cookies. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website and to properly document it, we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, The Netherlands. Website: https://cookiefirst.com, known as CookieFirst.
When you access our website, a connection is established with CookieFirst’s server to enable us to obtain your valid consent for the use of certain cookies. CookieFirst then stores a cookie in your browser to activate only those cookies for which you have given consent and to properly document it. The processed data are stored until the predefined retention period expires or until you request deletion of the data. Notwithstanding the foregoing, certain mandatory legal retention periods may apply.
CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is Article 6(1)(c) of the General Data Protection Regulation (GDPR).
Data processing agreement
We have entered into a data processing agreement with CookieFirst. This is a contract required by data protection law that ensures that the data of our website visitors are processed only in accordance with our instructions and in compliance with the GDPR.
Server log files
Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data are collected:
- Your consent or withdrawal of consent
- Your anonymized IP address
- Information about your browser
- Information about your device
- The date and time you visited our website
- The URL of the webpage where you saved or updated your consent preferences
- The approximate location of the user who saved their consent preferences
- A universally unique identifier (UUID) of the website visitor who clicked the cookie banner